Terms and Conditions

Terms of use for the Corotrips platform

Terms and Conditions of Use

By using Corotrips, you accept the following terms. Please read them carefully before making any booking.

Last updated: June 30, 2025

1 Acceptance of terms

Use of the Corotrips platform (available on web and mobile app) implies full and unreserved acceptance of these Terms and Conditions. If you do not agree with any of them, please do not use our services. Corotrips is operated by Corotrips S.R.L., a company incorporated and domiciled in the Dominican Republic.

2 Service description

Corotrips is an intermediary platform for tourist accommodation bookings in the Dominican Republic. We act as an intermediary between users and hotel establishments; we are not owners or operators of the listed accommodations.

Our role is to facilitate the search, comparison and booking of rooms. The contractual relationship regarding the accommodation is established directly between the user and the corresponding hotel or accommodation provider.

3 Registration and user account

  • To make bookings you must be at least 18 years old and create an account with truthful and up-to-date information.
  • You are responsible for keeping your access credentials confidential.
  • You must notify us immediately of any unauthorized use of your account.
  • Corotrips reserves the right to suspend or delete accounts that breach these terms or contain false information.

4 Bookings and payments

When completing a booking through Corotrips:

  • You will receive a confirmation email with your booking details. This confirmation constitutes proof of your booking.
  • Displayed prices include applicable taxes unless stated otherwise. Rates are expressed in US dollars (USD) unless otherwise indicated.
  • Payment is securely processed through our authorized payment providers. Corotrips does not store credit or debit card data.
  • Some accommodations may require a deposit or security payment directly at the property at check-in.

5 Cancellations and refunds

The cancellation policy applicable to each booking is shown in detail before confirming payment. In general:

  • Refundable rates: you can cancel free of charge until the deadline stated in the booking. After that date, partial or full charges may apply.
  • Non-refundable rates: do not allow cancellation with a refund under any circumstances.
  • Approved refunds are processed to the original payment method within 5 to 10 business days, subject to your issuing bank's processing times.
  • Corotrips is not responsible for cancellation fees imposed directly by the accommodation outside our platform.

6 Acceptable use of the platform

By using Corotrips, you agree not to:

  • Provide false or fraudulent information during registration or booking.
  • Use the platform for illegal activities or activities that violate third-party rights.
  • Attempt unauthorized access to systems, data or accounts of other users.
  • Post defamatory, offensive content, or content that infringes intellectual property rights.
  • Perform scraping, mass data extraction or automated use of the platform without written authorization.

7 Ratings and reviews

Users may post ratings and comments about accommodations booked through Corotrips. By posting a review, you guarantee that it reflects your genuine personal experience, and that it does not contain false, offensive content or content that infringes third-party rights. Corotrips reserves the right to remove reviews that violate these conditions, without prior notice.

8 Intellectual property

All content on the Corotrips platform (brand, logo, design, text, images, source code and software) is the exclusive property of Corotrips S.R.L. or its licensors. Reproduction, distribution or commercial use without express written authorization is prohibited. Access to the platform does not grant you any license over such rights.

9 Limitation of liability

Corotrips acts solely as an intermediary. Accordingly, we are not responsible for:

  • The quality, accuracy or truthfulness of information published by accommodations.
  • Breaches by accommodation providers (room changes, temporary closure, overbooking, etc.).
  • Damages arising from force majeure, natural disasters, acts of authority or other circumstances beyond our control.
  • Temporary service interruptions for technical or maintenance reasons.

In any case, Corotrips' maximum liability for any claim will be limited to the total amount paid for the booking in question.

10 Changes to the service and terms

Corotrips reserves the right to modify, suspend or discontinue any part of the service at any time without prior notice. We may also update these Terms and Conditions. Continued use of the platform after changes are published implies acceptance of the new terms.

11 Governing law and dispute resolution

These Terms and Conditions are governed by the laws of the Dominican Republic. Any dispute arising from the use of the platform will first be subject to amicable mediation. If not resolved, the parties submit to the jurisdiction of the competent courts of Santo Domingo, Dominican Republic.

12 Privacy

The processing of your personal data is governed by our Privacy Policy, which is an integral part of these Terms and Conditions. We recommend reading it carefully.

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