Serena Village

Punta Cana · Carretera 106, Punta Cana, La Altagracia, 23000
Location on the map
Punta Cana
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What this hotel offers

Most popular

Top-rated amenities

Terrace
Garden
Express check-in/check-out
Evening entertainment
Outdoor furniture
Picnic area

Private Beach and Outdoor PoolsEnjoy a day at the private beach or take a dip in one of the 10 outdoor swimming pools at Serena Village.Convenience an...

Check-in and check-out

Check-in

03:00 PM – 07:00 PM

Check-out

11:00 AM

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. The host will greet guests on arrival. For any questions, please contact the property using the information on the booking confirmation.

Important information

  • <ul> <li>Pool access available from 9:00 AM to 8:00 PM.</li><li>Only registered guests are allowed in the guestrooms. </li> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>A car is recommended for transportation to and from this property. </li><li>The property is professionally cleaned.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>
  • A deposit may be required at the property.

Reviews

5.2
AcceptableBased on 20 verified reviews

Showing recent reviews

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Verified traveler

May 4, 2021

4/10

The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites

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Verified traveler

Aug 29, 2020

2/10

They wanted to charge for internet and electricity. Do not stay here.

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Verified traveler

Jun 7, 2020

2/10

"My worst stay "

First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that…

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Verified traveler

Aug 14, 2019

10/10

Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.

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Verified traveler

Jun 8, 2019

6/10

"Not value for my money"

Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night

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